Privacy policy
Effective date: September 26, 2026
Last updated: September 26, 2026
This policy explains how Proline Covering collects, uses, and protects your information when you contact us or use https://prolinecovering.com.
We wrote this in plain language so you can understand exactly what we do with your information. If you have questions, contact us directly at contact@prolinecovering.com.
Who we are
Proline Covering is a flooring contractor located at 110 Breeds Hill Rd Unit 2, Hyannis, MA 02601.
We serve homeowners across Provincetown, Truro, Wellfleet, Eastham, Orleans, Chatham, Brewster, Harwich, Dennis, Yarmouth, Hyannis, Centerville, Osterville, Cotuit, Mashpee, Falmouth, Bourne, Plymouth, Sagamore, Sandwich, and Barnstable.
For any question about this privacy policy, contact us here:
Email: contact@prolinecovering.com
Phone: (774) 994-2704
Mail: 110 Breeds Hill Rd Unit 2, Hyannis, MA 02601
Information we collect
We only collect what we need to respond to your inquiry and complete your project.
Information you give us
When you call us, fill out our contact form, or ask for an estimate, you may share:
- Your name
- Your phone number
- Your email address
- Your property address
- Details about your flooring project
We use that information to get back to you and to do the work you hired us for.
Information collected automatically
When you visit https://prolinecovering.com, Google Analytics and Meta Pixel collect certain information automatically. That includes:
- Your IP address
- Your browser type
- Which pages you viewed and for how long
- How you arrived at the site (for example, a search result or an ad)
This information is collected through cookies placed by Google Analytics and Meta Pixel. It helps us understand how people use the site and whether our advertising is reaching the right audience.
How we use your information
We use the information we collect for these purposes only:
- To respond to your inquiry and provide estimates for flooring work
- To schedule, coordinate, and complete your project
- To contact you by phone, email, or text about your project (with your consent)
- To improve https://prolinecovering.com using data from Google Analytics
- To measure the performance of our advertising on Meta platforms using Meta Pixel
We do not use your information for automated decisions that produce legal effects on you.
We do not use your project information to market unrelated products or services to you.
How we share information
Proline Covering does not sell, rent, or share your personal information, including your mobile phone number and SMS opt-in, with third parties or affiliates for their own marketing purposes. Mobile opt-in data is never shared with anyone for any purpose other than delivering the messages you requested.
The only times we share information are described below.
Service providers
We work with a small number of vendors who help us operate. We share limited information with them only so they can perform services for us. They may not use your information for their own marketing. Those vendors include:
- GHL (GoHighLevel), our CRM and messaging platform, where inquiry and contact data is stored
- Google Analytics, website usage data only
- Meta Pixel, advertising measurement data only
Each of these vendors operates under its own privacy policy and is contractually limited to using your data on our behalf.
Legal requirements
We may disclose your information if we are required to do so by law, a court order, or a government authority. We may also disclose information to protect our legal rights or the safety of others.
Business transfer
If Proline Covering is acquired, merged, or sold, your information may transfer to the new owner as part of that transaction. We will notify you if that happens and a new privacy policy applies.
We want to be direct about what we will never do:
We never share mobile opt-in data or SMS consent with third parties or affiliates for marketing. Under no circumstances is your phone number sold.
SMS and text messaging
Consent
When you provide your phone number through our contact form or by direct request, you may choose to opt in to receive text messages from Proline Covering. Those messages relate to your inquiry, your estimate, scheduling, and updates about your flooring project.
Consent to receive text messages is not a condition of purchasing any service from us.
Message types
If you opt in, you may receive texts about:
- Appointment and estimate coordination
- Scheduling updates and reminders
- Replies to questions you have sent us
- Service updates related to your active project
Frequency
Message frequency varies based on your interaction with us. We do not send bulk promotional blasts.
Rates
Message and data rates may apply, depending on your mobile carrier plan.
How to stop messages
Reply STOP at any time to stop receiving texts from us. You will receive one confirmation message and then no further texts.
How to get help
Reply HELP for assistance, or contact us directly:
Phone: (774) 994-2704
Email: contact@prolinecovering.com
Carrier liability
Wireless carriers are not liable for delayed or undelivered messages.
No sharing of SMS data
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookies
Cookies are small text files that a website stores on your device. We use cookies through two tools: Google Analytics and Meta Pixel.
Google Analytics uses cookies to collect information about how visitors use our site, pages viewed, time spent, and how visitors arrived. This helps us understand what is working and what to improve. Google’s privacy policy is available at https://policies.google.com/privacy. You can opt out of Google Analytics tracking at https://tools.google.com/dlpage/gaoptout.
You can also control or block cookies through your browser settings. Note that blocking all cookies may affect how some parts of the site work.
We do not use cookies for any purpose other than the analytics and advertising measurement described above.
Your rights
You have choices about your information.
Access, correction, and deletion
You can ask us to confirm what information we hold about you, correct anything that is wrong, or delete it. Send your request to contact@prolinecovering.com. We will respond within a reasonable time.
Opting out of texts
Reply STOP to any text message we send. We will stop immediately and send one confirmation.
Opting out of marketing emails
Use the unsubscribe link in any marketing email, or email us at contact@prolinecovering.com and we will remove you.
Massachusetts residents
Massachusetts law gives you rights to access and correct personal information we hold about you. To exercise those rights, contact us at contact@prolinecovering.com or (774) 994-2704.
Data retention and security
We keep your information for as long as we need it to provide services to you and to meet our legal and business obligations. For example, we may retain project records for several years for warranty or tax purposes. When information is no longer needed, we delete or de-identify it.
We use reasonable safeguards to protect your information, including access controls and secure transmission. No system connected to the internet can guarantee complete security. We do not promise that your information will never be at risk, but we take practical steps to reduce that risk.
Children
Our website and services are not directed to children under 13. We do not knowingly collect personal information from anyone under 13. If you believe we have collected information from a child under 13, please contact us at contact@prolinecovering.com and we will delete it promptly.
Changes to this policy
We may update this policy when our practices change or when required by law. The effective date at the top of this page always reflects the most recent version. We encourage you to review this page periodically.
Contact us
Proline Covering
110 Breeds Hill Rd Unit 2
Hyannis, MA 02601
Email: contact@prolinecovering.com
Phone: (774) 994-2704
Website: https://prolinecovering.com
For our terms of service, visit /terms-of-service.
To reach us directly, visit /contact/.